We had been camping in
Bottom of Cooling Unit (the culprit!!) The gray can & tubes contain the ammonia.
We do have an extended warranty from Good Sam Club, “Continued Service Policy” (CSP) to repair things like the refrigerator, a/c, hot water heater, etc. I called CSP and they said yes the fridge is covered, but the contract will only pay for a rebuilt cooling unit to be installed. They said we could pay the difference and install a new cooling unit, or even have a new fridge installed. Yes I read in the contract when we bought the extended warranty, but figured that wouldn’t be a problem. Hmmm, on second thought, while rebuilt parts are common for automobiles, I wonder just how easy it would be to find rebuilt parts for RV components. We are going to find out.
Of course today is the day after the Fourth of July; so many people are off for a long 5 day weekend. The owner of Cottonwood RV Park, Art Martinez, suggested we call Action RV Mobil service in
We went on the internet to the online Yellow Pages and didn’t find a lot of options for RV repair in the
It’s and we are still waiting for Action RV to call back. About we finally got a call back. They are indeed taking the weekend off. We certainly understand wanting to take time off, people work hard and are entitled to time off! Action RV said they would call us Monday morning and we would get started with the process to fix our fridge. Being a holiday weekend, we figured that we wouldn’t find anyone else to fix the fridge before Monday anyways, so we agreed.
Monday about I called Action RV and left voice mail detailing CSP’s stipulation that they only will pay for rebuilt cooling unit, not a new one. No return phone call. I called back about . They were just getting around to calling Dometic about parts & cost. They called back about 2pm & said new cooling unit from Dometic was $939, (plus shipping and installation) but they were out of stock and it would be a 2-3 week wait. However Dometic had new refrigerators in stock for $2130. No mention of rebuilt part or CSP requirements in the call, so I had to tell them to price out a rebuilt unit. They called back about and asked me for the serial number of the cooling unit assembly in refrigerator. No call back from Action RV the rest of Monday or Tuesday morning.
Tuesday morning about and still no call back from Action RV! Grrrr! We gave up them!
By now we had decided on getting a new refrigerator and not trying to repair old one. A new refrigerator probably doesn’t cost much more than repairing old one. Also when you look at how the absorption refrigerator is made, you wind up tearing the refrigerator apart to replace the cooling unit. What are the chances of them getting it all back together w/o more problems in the future? Better to spend a few extra hundred dollars and get a new refrigerator.
I had been checking online and Camping World has our refrigerator in their catalog for $1599, $69 shipping & $200 install, but there will be a two to three week shipping delay.
I called Camping World in
Wednesday afternoon we arrive at Camping World. I went in to the service desk, and the inexperienced service writer man started talking about a $120 refrigerator diagnosis. After much talking I finally got them to understand all the ammonia leaked out (the guy kept saying Freon). They finally said “Well since you could smell the ammonia there is nothing we can do except replace the refrigerator or the cooling unit. Well, duh!!!!
Finally the work order was created to install a new cooling unit for $1600 or to replace refrigerator for $2000. After calls to CSP, Camping World came back with; CSP will pay about $1200 of the $1600 to replace cooling unit, or about $1500 of the $2000 to install new refrigerator. Both, of course, less our deductible of $100. Bottom line, we will pay $650 out of our pocket and Camping World will install a new refrigerator! Not cheap, but not too bad either. Now a wait of 2-3 week for refrigerator to arrive. Wheeeeee!!! Exactly what to do is finally over with. Well, sort of. We now have to wait; live out of two coolers we bought at Wal*Mart, come back to Camping World and hope everything works out. It should, but time will tell.
Thursday morning, about . Action RV finally called back and wanted to give us a price for repair which included the rebuilt cooling unit. Wow! We haven’t heard a word from them since Monday, almost three full days ago! Did they expect us to just wait around? Go figure!!
Since the refrigerator situation is on hold we are going to do a little tourist stuff.
Friday, we went to
The shops sell a variety of turquoise & silver jewelry, pottery and knickknacks (tourist junk). A couple of things
Saturday we are off to a little higher & hopefully cooler country, about 6500’ to 7500’ around Grants, NM for 2 or 3 weeks until the refrigerator comes in.
While we have been here in
Campsite at Enchanted Trails RV Park.
That’s it for now. We are off to Grants,